Job Opportunities API

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. [ INSERT JOB DESCRIPTION HERE ]   Position Overview   Act as the primary point of contact for customers, manage service appointments (including pre arrival preparation), create accurate job orders, coordinate with internal teams, and ensure timely and quality service delivery while maintaining high customer satisfaction. The Service Advisor also owns the communication and coordination for Vehicle Off Road (VOR) cases, ensuring priority handling, safety, and transparency throughout the repair journey.     Key Responsibilities     1. Appointment Management & Pre-Arrival Preparation   Set up and manage service and mobile appointments in line with Lucid standards and Service (“Appt-Preparation”).   Confirm bookings and reschedule as needed; ensure workshop capacity and technician skill availability are considered.   Perform pre-arrival checks for upcoming appointments (e.g., 48 hours before visit):   Review appointment details, customer concerns, and vehicle history.   Coordinate with Parts Advisor to verify parts availability, create pre-picks, or trigger special orders; record ATP/ETA in the work order.   Flag constraints (e.g., parts backorder, capacity issues) to Workshop Supervisor / Service Manager and adjust promise times if required.   Confirm customer attendance, transportation needs, and any special instructions (e.g., contactless, valet, mobile vs. in-shop).   For vehicles already reported as VOR (from Roadside / Customer Care):   Ensure the appointment / work order is clearly marked as VOR and prioritized in the schedule.   Coordinate with Roadside / towing provider and driver for drop-off timing and location.   2. Customer Interaction & Vehicle Intake   Greet customers professionally, capture language preference, contact details, and preferred communication method (call/SMS/WhatsApp/email as per policy).   Perform or coordinate a walk-around inspection at check-in (with concierge / technical advisor where applicable):   Record exterior/interior condition, SoC, warning lights, and kilometrage.   Capture photos/videos and upload to the work order system.   Switch data sharing on   Validate and document customer concerns (following Three C’s logic: Concern/Condition).   Obtain customer approval for the initial work scope and diagnostic plan, including any diagnostic charges.   Submit the completed intake form and confirm all mandatory fields and attachments are present before handing off to the workshop.   3. Job Creation, Coding & Internal Coordination   Create work orders in CRM / Salesforce with complete and accurate details: