Job Opportunities API

Key Responsibilities · Collaborate with Delivery, Development, and Application Support teams to gather detailed functional and non-functional requirements. · Author and maintain Software Requirements Specification (SRS) documents for systems being handed over post go-live. · Develop standardized handover documentation templates and checklists. · Ensure that all handover deliverables include architecture overviews, configurations, support scenarios, workflows, and known issues. · Translate technical specifications, user stories, and configurations into clear, structured documentation. · Conduct interviews with SMEs and stakeholders to gather undocumented knowledge relevant to support. · Review existing documentation and align with QMS and ITSM standards. · Ensure documentation adheres to audit, compliance, and traceability requirements. · Support periodic reviews and updates of documentation to reflect system changes or new releases. Requirements QUALIFICATIONS · Bachelor’s degree in Computer Science, Information Systems, Technical Communication, or related field. · Exceptional writing and organizational skills. · Strong understanding of software delivery lifecycle and production support environments. Experience · 5+ years as a Technical Writer in IT, software, or enterprise environments. · Proven experience developing SRS or technical handover documents. · Background in working within Agile, DevOps, or Waterfall delivery models. Technical Skills · Proficient in Microsoft Word, Confluence, JIRA, or documentation management systems. · Familiarity with SRS, BRD, and technical design documentation standards. · Experience with diagramming tools like Visio, Lucidchart, or Draw.io. · Understanding of APIs, software architecture, and infrastructure basics. Leadership Skills · Ability to take ownership of the handover documentation lifecycle. · Collaborate across departments to enforce standards and drive process improvement. · Mentor project teams on documentation expectations and SRS structure.. Preferred Certifications · Certified Technical Writer (e.g., CPTC by STC) · ITIL Foundation (for understanding support environments) · ISO 9001 Awareness or CMMI knowledge is a plus Key Competencies · Detail-oriented with a high degree of accuracy. · Strong communication and stakeholder management skills. · Analytical mindset with the ability to connect business needs to technical solutions. · Proactive and self-driven with a commitment to quality.