Job Opportunities API

Frontify is the brand platform for leading organizations such as Volkswagen, Microsoft, and Telefónica. We make brands usable by every team that works on them — governed in one place, extended into every tool where the work happens, and readable by the AI that’s now part of the process. Collaboration and curiosity drive us, and neither stops at an office door. Frontify started in St. Gallen and now works out of London and New York too, and wherever you sit, you’ll own real work. We're all about helping brands turn ideas into impact.   Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.   With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your mission Frontify's support team is evolving. As AI takes on a growing share of routine customer questions, the work that reaches our team is increasingly technical, integration-heavy, and cross-functional. That's where you come in. As a Technical Support Engineer, you'll help shape what modern, AI-augmented support looks like at Frontify, solving the complex challenges where curiosity, technical expertise, and human judgment make the biggest impact. You'll become a trusted technical partner for both our customers and internal teams, investigating complex issues, guiding customers through integrations, and turning technical challenges into opportunities to improve our product and support experience. Working closely with Product, Engineering, and Customer Success, you'll help us scale support in smarter ways while ensuring every customer receives thoughtful, expert guidance when they need it most. Your responsibilities - - You'll own investigation and resolution of complex technical issues across APIs, integrations, authentication, provisioning, and product behavior. - You'll guide customers and developers through technical challenges with clear, thoughtful communication across email, chat, and live calls. - You'll identify root causes, distinguish bugs from configuration or product gaps, and collaborate with Engineering to drive resolutions. - You'll create high-quality bug reports and provide the technical context that helps Product and Engineering resolve issues efficiently. - You'll surface recurring customer pain points and partner with Product, Engineering, and Customer Success to improve the product and support experience. - You'll contribute to scalable support by improving internal documentation, Help Center content, AI knowledge sources, and automation opportunities. - You'll help evolve our support processes, tooling, and escalation paths as we continue building an AI-augmented support organization. - You'll create and maintain troubleshooting guides and technical documentation that empower both customers and teammates to solve problems more efficiently. Your story - - You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office once per week. - You have 5+ years of experience in Technical Support, Solutions Engineering, or a similar customer-facing technical role within B2B SaaS. - You have SQL fluency and hands-on experience with at least one scripting language, such as Python or JavaScript. - You have solid knowledge working knowledge of REST or GraphQL APIs — you’re comfortable reading documentation, debugging requests/responses, and helping customer developers work through integration issues. - You have strong diagnostic instincts: reading logs, querying data, and isolating issues across distributed systems. -