Job Opportunities API

We are looking for a Technical Account Manager (TAM) at BOLD, where you will manage our most complex B2B customer relationships from a technical perspective. You will own post-sale execution, handle technical escalations, and protect long-term customer retention and growth. In this role, you connect client needs directly with our internal product and engineering teams to deliver stable, high-value technical solutions. About this team   The B2B Solutions team manages the products, integrations, and operational programs that help our enterprise clients meet their hiring goals. We operate in a collaborative, execution-focused environment that prioritizes client trust, clear documentation, and proactive follow-through. We work closely with Sales, Product, Engineering, and offshore delivery teams to ensure customer commitments are met. What you'll do  Technical Relationship Management: Serve as the primary technical point of contact for enterprise B2B accounts, providing proactive support, workflow optimization, and rapid issue resolution. End-to-End Delivery: Manage client implementation activities from initial scoping and requirements gathering to technical handoffs, QA coordination, and launch readiness (including Career Sites). Cross-Functional Collaboration: Partner with Sales, Product, Engineering, and distributed offshore teams to translate client needs into clear delivery plans and manage project dependencies. Escalation Management: Act as the lead for complex technical roadblocks, troubleshooting issues under pressure while managing client expectations and timelines. Commercial & Account Health Support: Identify account risks, renewal concerns, change requests, or new expansion opportunities to help maintain commercial stability. Operational Documentation: Maintain clear, reliable documentation including customer requirements, account histories, support workflows, and implementation playbooks. What you'll need  Experience: 5–8+ years of experience in technical account management, implementation management, or technical project management within a B2B SaaS environment. Technical Fluency: A strong understanding of web applications, SaaS platforms, and integrations. You do not need to write code, but you must be comfortable discussing technical logic and workflows with engineers. Client-Facing Communication: Exceptional communication skills, with a proven ability to translate complex technical jargon into clear business terms and confidently handle tough stakeholder conversations. Program Discipline: Strong organization skills with a track record of managing project timelines, milestones, and risks across multi-disciplinary teams without direct authority. Accountability: The ability to operate autonomously, take complete ownership of assigned accounts, and drive execution in a fast-paced environment. What's good to have   Industry Context: Experience in HR Tech, talent acquisition platforms, job feeds, APIs, or CMS-driven career sites. The Toolkit: Familiarity with modern project and customer management tools like Salesforce, Jira, Confluence, or Monday.com. Light Troubleshooting: Basic comfort looking at HTML/CSS, SQL queries, or API logs to run initial triage before pulling in Engineering. Process Mindset: Familiarity with agile methodologies, delivery workflows, or managing paid enhancement requests and statement-of-work (SOW) inputs. Benefits Outstanding Compensation Competitive salary Bi-annual bonus 401(k) plan with match Equity in company Flexible spending accounts (health, dependent care) Internet and home office reimbursement In-office catered breakfast and lunches 100% Full Health Benefits Medical, dental, and vision (optional plans for your family) Life & long-term disability insurance (optional) Mental health support and resources Wellness reimburse