Job Opportunities API

  Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together   What is the role    Mon-Fri, 38 hours a week reporting to our Erina office.    We are seeking a Senior Systems Engineer to support and maintain client IT environments.   This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.   Key responsibilities of the role include but may not be limited to the following:   Provide remote and onsite IT support for client environments   Troubleshoot, repair, configure, and upgrade hardware, networks, and systems   Work with clients to gather requirements and recommend technology solutions   Support projects including migrations, upgrades, and infrastructure changes   Create and maintain technical documentation and designs   Monitor systems, manage incidents, and ensure standards compliance   Liaise with vendors and provide pre ‑ sales technical support’   Act as an escalation point and mentor junior team members   Continuously improve, automate, and document technical processes   Who are we looking for   This is a customer ‑ facing, hands ‑ on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.    In addition to a confident and professional manner, the role requires solid technical expertise including:   5+ years’ experience working in a Senior Engineer role   Proven ability to consistently meet SLAs, utilization targets, and performance measures    Tertiary qualification in a relevant field with mid ‑ to ‑ high level industry certifications    Strong experience designing, implementing, and troubleshooting modern IT solutions    Demonstrated success delivering multiple projects end to end    Solid background in enterprise networking, security appliances, and SD ‑ WAN    Hands ‑ on experience with routing and switching (BGP, OSPF, VRRP)    Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud    Good understanding of TCP/IP, IT security, and multi ‑ server environments    Clear, accurate documentation and communication skills    Natural leadership qualities with the ability to mentor and collaborate    Client ‑ focused, organized, and able to perform under pressure    Strong problem ‑ solving skills and a genuine desire to learn and sh