Job Opportunities API

  At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability. Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us. The Senior Engineer, AWS is responsible for designing, developing, and maintaining Gore Mutual's Amazon Connect contact center platform and its supporting AWS services (Lambda, Lex, DynamoDB, API Gateway, S3, CloudWatch, etc.). This role ensures the reliability, scalability, and continuous improvement of the telephony and customer interaction ecosystem that directly supports Gore Mutual's National Operations Centre (NOC ), Claims and Customer Service operations. The engineer partners with Operations, Engineering, and vendor teams to deliver automation, integrations, and enhancements that improve the broker and policyholder experience while reducing operational overhead.   What will you do : ​ ​ Design, develop, and maintain Amazon Connect contact flows and supporting AWS Services  Build and optimize contact flows, queues, routing profiles, and IVR menus within Amazon Connect to meet evolving business requirements   Develop and maintain AWS Lambda functions, Amazon Lex bots, and API Gateway integrations that power self-service and agent-assist capabilities   Ensure platform reliability, monitoring, and incident response   Implement and maintain CloudWatch dashboards, alarms, and logging for proactive monitoring of Connect and peripheral services   Troubleshoot production issues across the telephony stack, performing root-cause analysis and implementing permanent fixes   Participate in on-call rotation and P1/P2 incident triage to minimize downtime and business impact   ​ ​ Deliver integrations between Amazon Connect and enterprise systems ​   Build and maintain integrations with Guidewire (ClaimCenter/PolicyCenter), CRM, and internal data platforms via REST APIs and event-driven architectures   Develop data pipelines to surface call analytics, agent performance metrics, and customer interaction data to reporting teams   Collaborate with cross functional teams to drive AI-driven features such as call transcription, summarization, and sentiment analysis   ​ ​ Contribute to engineering best practices, documentation, and knowledge sharing ​   Author and maintain technical documentation for architecture, dependencies, runbooks, and deployment procedures   Participate in code reviews, architectural design reviews, and sprint ceremonies to uphold engineering standards   Mentor and support junior engineers and operations team members on AWS and Amazon Connect best practices   Support continuous improvement and innovation of the contact center platform   Evaluate new Amazon Connect features for applicability to Gore Mutual's needs   Propose and implement automation to reduce manual effort for Operations teams   Contribute to the technology roadmap by identifying technical debt and recommending modernization opportunities   What You'll Need to Succeed: ​Undergradtue degree in Information Technology,Computer Sceince, or IT Systems. ​ Hands-on development experience with