Job Opportunities API

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity.  Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out  boomi.com   or visit our  Boomi Careers  page to learn more. Boomi., is an industry leader in on demand integration. The Boomi Enterprise Platform allows you to connect any combination of Cloud, SaaS, or On-premise applications with no appliances, no software, and no coding. Our partners and customers are building forward thinking solutions with our platform to solve complex business problems. Our team works with Boomi Platform and seeks highly talented, self-motivated professionals who understand that cloud architecture and applications are dramatically changing our world and are interested in solving complex real-world problems for fellow developers. We are searching for team members who are passionate about cloud technologies. The perfect candidate is focused on technical excellence and customer success. Boom takes a heavy engineering driven approach to support. Our support engineers are in a unique position to help our partners and customers solve challenging issues since they intimately understand cloud application architecture and complex integration issues. Boomi’s partners and customers are integrating some of the most innovative applications today.   Role The Managed Services and Support Engineer works to monitor, resolve issues, and support our customers’ mission critical business integrations and processes. He works directly with customers and consulting teams to maintain their technical solutions within the Boomi platform.     Location - Hyderabad Responsibilities: Monitor customer integration processes and identify abnormal conditions, such as network connectivity, data quality, runtime and infrastructure issues, and performance challenges related to sub-optimal process design. Triage issues between process/application and runtime/infrastructure issues and understand linkages between capacity, performance, load, etc. Classify new errors via Known Error dictionary. Troubleshoot the issue and provide remediation recommendations (if applicable), and possibly coordinate with the customer and other internal Boomi teams. Where possible and mutually agreed, resolve data-related errors, application connectivity and configuration issues on behalf of the customer. Where possible, implement break/fix type changes to resume normal operations as quickly as possible. Upon customer's request, perform account administration, some training and technical support for customers on the Boom Platform and the Managed Service program. A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform Maintain relationship with managed services customers Ability to work earlier or later shifts. To start with its 4:00 PM - 12:30 AM IST. Flexible to work Saturday and Sunday on need basis. 5+ years of relevant IT experience and at least two years of working experience in Boomi or other