Job Opportunities API

Closing Date for Applications 14th August 2026  Salary Range  £59,031    to £82,400 per annum  What is the purpose of this job? Platform Services provides a suite of critical enterprise technology capabilities that underpin multiple Rail Delivery Group products and services. These include cloud infrastructure, identity and access management services, API and integration platforms, monitoring and observability tooling, and other shared technology components. The Senior Service Manager – Platform Services is accountable for the tactical and strategic management of these shared capabilities, ensuring they are delivered securely, reliably, and in accordance with agreed service levels and contractual obligations. The role provides a single point of accountability for a highly critical service environment where failures can impact multiple products and customers simultaneously. The post holder will lead service governance across a complex multi-supplier ecosystem, coordinating cloud providers, infrastructure suppliers, platform partners, internal architecture teams and product teams to ensure effective operational delivery.   The role requires a strong understanding of modern cloud platforms, platform operations, service reliability, infrastructure dependencies and operational risk management.   The Senior Service Manager will drive platform resilience, oversee major incident response, coordinate cross-supplier recovery activities and ensure platform capabilities evolve to meet the needs of RDG and the wider rail industry.   What can I expect to do in this job?  Service Ownership and Governance Act as the accountable service owner for Platform Services. Define and maintain the Service Model, Service Design Package and operational support model. Establish service governance arrangements across internal and external stakeholders. Ensure services operate in accordance with contractual obligations, service levels and operational policies. Maintain service roadmaps aligned to strategic technology and business objectives. Drive service maturity and continuous improvement activities. Oversee the operational management of cloud, infrastructure, identity, API and monitoring services. Ensure effective monitoring, observability and operational control arrangements are in place. Maintain visibility of platform health, performance, capacity and resilience. Proactively identify operational risks and coordinate mitigation activities. Review service performance against KPIs, SLAs and operational objectives. Lead service response during major incidents affecting Platform Services. Coordinate technical and operational activities across multiple suppliers and support teams. Ensure clear ownership, communication and escalation during service disruption. Chair major incident reviews and post-incident investigations. Drive root cause analysis and problem management activities. Ensure lessons learned result in measurable service improvements. Platform Operations Oversee the operational management of cloud, infrastructure, identity, API and monitoring services. Ensure effective monitoring, observability and operational control arrangements are in place. Maintain visibility of platform health, performance, capacity and resilience. Proactively identify operational risks and coordinate mitigation activities. Review service performance against KPIs, SLAs and operational objectives.  Major Incident and Problem Management Lead service response during major incidents affecting Platform Services. Coordinate technical and operational activities across multiple suppliers and support teams. Ensure clear ownership, communication and escalation during service disruption. Chair major incident reviews and post-incident investigations. Drive root cause analysis and problem management activities. Ensure lessons learned result in measurable service improvements. Supplier an