Job Opportunities API

Our Mission: Why Lighthouse?  At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.  With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are  Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details 💼 Engineering 📍 Belgium - Ghent 🕜 Full-Time/Hybrid  What you will do As a Senior Product Support Engineer , you will own complex technical escalations across one of our core product verticals, either non-integrated products or integrations, depending on your profile. You are the connection point between Customer Operations and Engineering, the person who figures out what is actually wrong and either fixes it or gets it to the right team. You have minimal direct customer contact, but every resolution you own directly shapes their experience. Where you will have impact Lead the investigation and resolution of complex product escalations, driving them to a conclusion or escalating with a clear root cause. Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers. Mentor team members on technical approach and share knowledge across the team. Own technical documentation in Confluence that enables Customer Operations to solve more independently. Work closely with Engineering and Product teams to align on root causes and prioritize fixes. Spot patterns in recurring issues and propose structural fixes that reduce future volume. Contribute to the team's automation and AI tooling layer, building workflows that make the whole team more effective. About our team We sit at the intersection of Customer Operations and Engineering. Around 40% of what comes in we resolve entirely ourselves. The rest we escalate with a clear root cause and investigation trail. We use AI tooling and Claude Code as standard parts of how we work.  What's in it for you? Flexible working environment: Work from home or at one of our global offices. Flexible time off: Autonomy to manage your work-life balance. Collaborative team: High-bar, friendly, creative, and passionate colleagues. Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. Impactful w