Job Opportunities API

Job Title: Senior Move Manager Location:  Pride Park Brand:  LRG Salary :  up to £30,000 per annum About Us:   LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities  We are seeking a detail-oriented outgoing Senior Move Manager to manage the critical compliance and administrative pipeline of our tenancies. You will oversee everything from first contact, obtaining ownership documentation, all legal compliance matters relating to the Property, onboarding data, ensuring system accuracy – prepare key information working closely with our move management department to ensure all move ins take place in a timely manner. Communicate with a wide variety of customers, both internally and externally via telephone and other methods. Provide exceptional customer service to provide a seamless move in process. Key Responsibilities:   Ownership & Compliance: Validate property ownership data and update internal records accurately. Risk Management: Conduct rigorous AML, PEPs, and sanction checks on all landlords in addition to obtaining all relevant safety documents required to let a property. Contract Administration: Issue, track, and secure signed Terms of Business and Letting Agreements. Platform Management: Initiate the referencing process on our third-party systems. Safety & Legislation: Track, chase, and secure mandatory safety certificates including EICRs, EPCs, and Gas Safety records. Licensing Oversight: Check local authority guidelines for licensing conditions, including HMO regulations. Financial Accuracy: Audit and input precise accounting directly into our platform. Senior Responsibilities Distribute new work. Monitor existing cases and provide feedback to TL and HOC. Train team members to provide up to date and relevant legislation, ensure the team are running in a consistent manner. Positively contribute to all tasks on the team to ensure New Lets are able to work proactively What are we looking for:   Software Proficiency: Direct, hands on experience using bespoke software would be great but not essential. Attention to Detail: Exceptional data entry accuracy for financial and legal records. Communication: Assertive and professional communication style to chase outstanding certificates and documents via telephone and alternative methods. Deadline and SLA’s work under pressure in a fast-paced environment to ensure all service level agreements and deadlines are met. Objection Handling working proactively to manage objections. Problem solving the ability to problem solve and provide feedback Previous industry knowledge would be preferable but not essential, training can be given to the right candidate. Enthusiasm and passion for detail and delivery is key. You must have great phone skills, be able to problem solve and provide feedback to clients. Build rapport and relationship with internal teams and external clients. What we can offer you:   Proven track record for career growth and advancement within the company  Market leading training and ongoing professional development   Supportive and collaborative team environment  Benefits:   Competitive base salary and Commission structure  Quarterly and yearly awards Salary sacrifice pension scheme   Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year  LR