Job Opportunities API

About Caribou  At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $162/month on their car loans while protecting their investment long term.  Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others. About the Role Caribou is seeking a Senior Manager, Titling Operations to lead the people, processes, and performance of our Titling department as we scale our lending operations. Your focus will be operational execution and people leadership. In this role, you will… People Leadership: Manage, coach, and develop a team of titling professionals spanning supervisory, specialist, and support functions . Set clear performance expectations, deliver regular feedback, and manage corrective action in partnership with People Operations. Team Development: Build and maintain onboarding and development programs that bring new team members to full productivity quickly. Create and implement learning and development opportunities for the team. Foster growth paths for high-performing team members. Operational Performance: Own team performance against lien perfection rate, queue age, and throughput KPIs. Conduct regular queue audits and resolve blockers before they breach SLA thresholds. Capacity and Coverage: Manage agent schedules across internal staff and vendors. Handle escalated file resolutions including outreach to customers, lenders, and jurisdictions as needed. Process Improvement: Operationalize, enforce, and continuously optimize the team’s execution against departmental SLAs and standard operating procedures. Identify bottlenecks and implement solutions that measurably increase efficiency and accuracy. Compliance Partnership: Collaborate with the Director of Titling Strategy and Compliance to absorb complex, state-by-state regulator updates and seamlessly translate them into clear, actionable training and daily workflows the team can execute consistently. Vendor Management: Manage the titling team’s day-to-day interactions and workflows with  external titling vendors to ensure effective service delivery within SLAs. Partner with the Director of Titling Strategy and Compliance to surface vendor performance issues and operational blockers proactively. This role requires full-time onsite presence in our Denver, Colorado office.  About You You are an operations-first leader who creates structure, drives accountability, and develops the people around you. You hold teams to high standards and you know the difference between a process problem and a people problem. You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist . We’re motivated. We race towards our goals. And we help each other along the way.  You are/have: 7+ years of experience  in a high-volume, document-intensive, regulated environment. Auto titling, mortgage, auto lending, or insurance operations backgrounds are all relevant. Direct titling experience is a plus, though candidates with strong operational backgrounds and a proven ability to learn complex domains quickly will also be considered. Proven track record of hiring, onboarding, and developing frontline specialists and supervisors in a structured, metrics-dr