Job Opportunities API

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Judi Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™ , which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi® , the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health . Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area) Position Summary   Judi Health is looking for a Senior Manager, ITSM to own and build the processes that will keep our infrastructure stable and resilient. In this role you will educate and advise internal stakeholders on best practices for managing Incident Response, post response tracking and remediation, and operational maturity. This role will report to the VP of Information Technology, and will assist all internal technology teams in our journey towards a comprehensive and robust ITSM footing.   Position Responsibilities:   Lead incident management, problem management, and change coordination, ensuring consistent execution and operational readiness   Build out team to manage function, as workload/program grows   Oversee incident response, including coordination across technical and business teams, post outage   Lead root cause analysis and follow-up actions, ensuring issues are fully understood and addressed to prevent recurrence   Oversee enterprise change management, including planning, scheduling, approvals, and conflict resolution to minimize production risk   Partner with engineering and delivery teams to strengthen release readiness, change quality, and system resiliency   Identify patterns and trends across incidents and changes, connecting insights across ITSM domains to reduce risk and improve service reliability   Collaborate with the Process Engineering team to build out the workflows, reporting, and processes required to drive ITSM across the organization   Use operational insights to drive improvements across processes, tooling, and team capability, reducing downtime and improving system stability   Define and track key metrics related to service health, incident response, and change performance   Foster a culture of accountability, continuous learning, and operational excellence across the team   Required Qualifications:   Undergraduate degree in a related field or the equivalent combination of training and experience   Minimum eight years related IT experience, including five years in technology operations, IT Service Management, or related disciplines   5+ years of leadership experience, including managing teams and/or managers   Experience leading incident, problem, and/or change management in a large-scale, production environment   Proven ability to operate in high-pressure, real-time situations   Strong leadership experience, including managing teams and/or managers   Familiarity with ITSM frameworks (e.g., ITIL)   Ability to influence across teams and communicate clearly with stakeholders, including leadership   Experience working in complex technology environments (infrastructure, applications, cloud)   This position description is designed to be flexible, allowing management the opportunity to assign o