Job Opportunities API

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! SENIOR MANAGER, IMPLEMENTATION As Senior Manager, Implementation, you'll lead a team of Implementation Managers across EST and EMEA-aligned customers, owning regional delivery excellence from post-sale handoff through successful CSM transition. You'll sit within the broader Implementation org, reporting to the VP of Customer Experience and serve as the senior delivery leader for our Eastern and European customer base. This is a player-coach role: you'll carry a book of strategic accounts while developing and managing a team of IMs. You bring the organizational instincts to build repeatable process, the people skills to grow early-career talent, and the customer fluency to handle our most complex onboarding engagements In this role, you’ll do: TEAM LEADERSHIP - Directly manage and develop a team of Implementation Managers across EST and EMEA-aligned accounts - Set clear performance expectations, conduct regular 1:1s, and build a culture of ownership and client focus within the team - Partner with the Director of Implementation on capacity planning, hiring, and team structure as the org scales - Serve as the escalation point for your team's most complex or at-risk implementations DELIVERY EXCELLENCE - Own a portfolio of strategic customer implementations end-to-end, from post-sale handoff through successful CSM transition - Ensure consistent application of implementation methodology, project management standards, and delivery quality across your team - Identify and resolve implementation challenges quickly, developing practical recommendations that protect time-to-value for customers - Design and configure the CreatorIQ platform to meet complex customer requirements, setting the standard for your team to follow PROCESS AND OPERATIONS - Drive continuous improvement in implementation processes — reduce time-to-go-live, increase consistency, and improve CSAT across the region - Establish and track regional KPIs; translate performance data into coaching moments and process refinements - Collaborate cross-functionally with Sales, Customer Success, and Product to surface implementation insights and advocate for customer needs - Contribute to internal enablement by documenting best practices, building playbooks, and sharing learnings across the broader Implementation team Who you are and what you’ll need for this position: EXPERIENCE - 8+ years in enterprise SaaS implementation, customer success, or professional services - 3+ years managing or mentoring a team of IMs, CSMs, or similar customer-facing roles - Proven track record of owning complex, multi-stakeholder onboarding engagements from kickoff through go-live - Experience working across EST and EMEA timezones preferred SKILLS AND ATTRIBUTES - Strong project management instincts �