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Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.   About the Role As Senior Manager, Professional Services – EMEA, you will lead Black Duck's regional Professional Services team, responsible for helping customers successfully adopt and operationalize application security solutions. You will manage a team of Implementation Consultants who transform customer investments in Black Duck technology into measurable business and security outcomes. This role combines people leadership, customer engagement, operational management, and business partnership. You will work closely with Sales, Customer Success, Technical Account Managers, Product, Support, and Services leadership to ensure exceptional customer experiences while building a high-performing and scalable services organisation. While this is a leadership position, it is not a purely managerial role. The successful candidate will remain actively engaged with customers, supporting strategic initiatives, executive relationships, complex delivery programmes, and critical business outcomes across the EMEA region. As Senior Manager, Professional Services – EMEA, you will play a critical role in helping customers realise the full value of Black Duck solutions while shaping the future of our services organisation across Europe, the Middle East, and Africa. Why This Opportunity This is an opportunity to: Lead a geographically distributed team of highly skilled services professionals. Influence customer success at some of the world's most recognised software-driven organisations. Shape the onboarding and adoption experience for customers across the EMEA region. Partner with stakeholders across Sales, Customer Success, Technical Account Managers, Product, Support, and Engineering. Help execute the regional services strategy. Build scalable delivery models that drive both customer outcomes and business performance. What You Will Do Lead and Develop the EMEA Services Team Build, inspire, and develop a high-performing team of Implementation Consultants. Coach and develop team members to achieve their full potential. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Support career development and skills growth initiatives. Build regional capabilities aligned with evolving market and customer needs. Recruit, retain, and develop top consulting talent across the region. Deliver Exceptional Customer Outcomes Ensure customers achieve measurable value from their Black Duck investments. Oversee successful delivery of implementation, onboarding, advisory, and adoption services. Drive consistency in delivery methodology, quality standards, and customer experience. Engage directly with strategic customers and executive stakeholders to support complex programmes and critical initiatives. Act as an escalation point for significant delivery challenges and customer concerns. Champion customer success and long-term business outcomes. Drive Operational Excellence Lead the operational management of the Professional Services organisation across EMEA. Manage resource planning, utilisation, capacity forecasting, backlog management, and delivery performance. Establish scalable processes, methodologies, and delivery standards. Monitor key business metrics including service delivery performance, customer satisfaction, project health, and forecasting accuracy.