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SENIOR LEARNING & DEVELOPMENT SPECIALIST About the Role As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of Deliveroo’s commercial teams. We’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast-paced, evolving environment. Your focus will be on driving performance and enabling long-term commercial success across global markets through high-impact learning initiatives. This is not a reactive delivery role – we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future-fit development programs. Key Responsibilities Diagnose Needs & Drive Strategy - Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions. - Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness. - Translate market and team-specific challenges into robust learning strategies, with a strong focus on sales capability development. Design & Develop Learning Programs - Design and deliver blended learning solutions (in-person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence. - Collaborate closely with internal SMEs, global stakeholders, and third-party providers to curate and co-create impactful content tailored to local markets. - Ensure programs are scalable, outcome-driven, and aligned with Deliveroo’s values and commercial objectives. Deliver & Evaluate Learning Initiatives - Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context. - Drive adoption of digital learning tools and foster a culture of continuous learning. - Use project management techniques to oversee end-to-end execution of learning programs, from design to measurement. - Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data. Be a Senior Learning Partner - Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one-off solutions. - Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery. - Champion learning across the business by role-modelling strategic thinking, collaborative behaviours, and learner-obsessed design.   What We’re Looking For - Experience in sales and commercial training, ideally within fast-paced, tech-driven or global organisations. Contact centre L&D experience is a plus. - Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes. - Experience designing and delivering multi-format learning programs (virtual, in-person, digital). - Strong stakeholder management and the ability to influence at all levels, including senior leadership. - Excellent project management skills; able to juggle multiple initiatives across segments / markets with competing priorities. - Analytical mindset – uses data to inform decisions and challenge assumptions. - Curious, self-directed, and confident in navigating ambiguity with a proactive mindset.   Expectations at Senior L&D Specialist Level You will be expected to: - Take ownership and prioritise strategically, delegating where appropriate and avoiding over-commitment. - Understand and anticipate com