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Senior Infrastructure Engineer (IT Operations & Network) OVERVIEW Some of the world’s most innovative global enterprise software companies struggle to find technical delivery partners capable of matching their rigorous standards. These teams need a partner that can co-own complex problems from within their own IT environment. Enter EverOps - the premier Embedded Service Provider. We partner directly with customer IT teams to assess and address mission-critical delivery and infrastructure challenges. You’ll operate at the intersection of network infrastructure, cloud platforms, and observability, building resilient, well-monitored, and automated IT operations environments. THE CHALLENGE We’re hiring a Senior Infrastructure Engineer with deep mastery in networking and IT operations to lead a critical evolution of our infrastructure and monitoring environment. This role will modernize how we manage network infrastructure, mature observability practices, and drive infrastructure as code across cloud and on-prem environments. THE MISSION As a Senior Infrastructure Engineer, you will join our U.S.-Based Virtual Operating Center, working within a dynamic team to own and evolve enterprise network and IT operations infrastructure across cloud and hybrid environments. Your primary mission will focus on strengthening network architecture, maturing monitoring and observability, and building automated, infrastructure-as-code operations to improve reliability, visibility, and scalability. You will be expected to lead by example - architecting and troubleshooting complex network environments, building out monitoring and observability stacks with tools like Datadog, Dynatrace, and LogicMonitor, and driving infrastructure as code using Terraform and GitHub-based operations, while mentoring peers and establishing best practices to ensure scalable, secure, and repeatable IT operations. WHAT YOU’LL DO - Lead design, implementation, and troubleshooting of enterprise network infrastructure (routing, switching, firewalls, VPN, wireless) - Own and mature observability strategy across infrastructure and applications using Datadog, Dynatrace, LogicMonitor, SNMP-based polling, and similar platforms - Build proactive monitoring, alerting, and dashboarding to drive faster detection and resolution of issues - Design and manage network and cloud infrastructure using Terraform (or equivalent IaC tools) - Develop reusable modules for network configurations, monitoring policies, and cloud infrastructure components - Implement version-controlled infrastructure configurations with full auditability - Leverage GitHub (GitOps) for: - Source control of infrastructure and network configurations - Pull request-based change management - CI/CD pipelines (GitHub Actions) for infrastructure deployments - Enforce approval workflows, testing, and promotion across environments (dev → prod) - Treat infrastructure changes as code with full traceability and rollback capability - Manage and optimize infrastructure across cloud platforms (AWS, Azure, GCP) from a networking and operations lens - Automate routine IT operations tasks through scripting to reduce manual effort - Support incident response and root cause analysis for network and infrastructure issues - Maintain documentation and diagrams reflecting current network and infrastructure state YOU HAVE - 5+ years in IT infrastructure, network engineering, or IT operations - Strong networking fundamentals: routing, switching, firewalls, VPN, DNS, DHCP, wireless - Experience working with cloud platforms (AWS, Azure, GCP) in a networking or infrastructure capacity - Hands-on experience with monitoring and observability tools such as Datadog, Dynatrace, and LogicMonitor - Expert-level knowledge of SNMPv2 and SNMPv3, including MIBs, traps, polling architecture, and secure configuration - Strong scripting/automation skills (Python, PowerShell, o