Job Opportunities API

Who We Are Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe. Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s  Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance. What We're Looking For The Senior Engineer, IT Support serves as a trusted technology partner for executive leadership, delivering white-glove support to C-suite executives, senior leaders, and their administrative teams. This role is responsible for ensuring a seamless technology experience across endpoint devices, collaboration platforms, mobile technologies, and executive meeting environments. This role will also have the opportunity to drive automation initiatives across the IT organization using emerging AI technologies and scripting, including Claude Code and agentic AI solutions. The ideal candidate possesses strong technical expertise across Windows 11, macOS, Microsoft 365, iOS, and Android platforms, coupled with exceptional customer service and communication skills. They proactively solve complex technical challenges, maintain a high degree of professionalism and discretion, and build trusted relationships with senior stakeholders. In addition to executive support responsibilities, this role participates in project-based work through sprint planning and backlog initiatives, contributing to endpoint management, automation, platform modernization, and continuous service improvements. Key Responsibilities: Executive & VIP Support Provide white-glove technical support for C-suite executives, senior leadership, and Executive Assistants Act as a single point of contact for executive technology issues and service requests Deliver rapid diagnosis and resolution of hardware, software, mobile, conferencing, and collaboration issues Support executive travel, remote work, home office setups, and business-critical events Maintain confidentiality and discretion while handling sensitive executive information End User Computing Support Support and troubleshoot: Windows 11 macOS Microsoft 365 applications and services Teams, OneDrive, SharePoint, Outlook iOS and Android devices AV and conference room technologies Manage device provisioning, upgrades, refreshes, and lifecycle activities Assist with endpoint security, patching, and compliance standards Customer Service Excellence Deliver a high-quality customer experience through professionalism, empathy, and effective communication Demonstrate active listening skills when interacting with customers and colleagues Recognize verbal and non-verbal cues that indicate customer concerns, confusion, or understanding Verify understanding through clarifying questions and confirmation techniques Differentiate between positive and negative customer responses and adapt communication accordingly Express empathy and maintain composure during challenging customer interactions Project & Continuous Improvement Work Participate in Agile sprint planning, backlog grooming, and project delivery activities Balance operational support responsibilities with strategic project work Contribute to endpoint management initiatives and technology modernization efforts Create automation opportunities that reduce manual effort and improve user experience Collaborate with infrastructure, secu