Job Opportunities API

We are committed to our core value of "Empathy," aiming to automate "demanding," "dirty," and "dangerous" jobs, and create a society where people can engage in more intellectual and creative work. By developing and supporting the implementation and operation of robotics platforms and robot solutions utilizing the world's most advanced control and coordination technologies, we strive to realize this vision.  In this position, we are seeking a highly responsible and accountable Senior Application Support Engineer (L3) 5+ years of experience to support and maintain deployed robotics and warehouse automation systems in production environments. In this role, you will be the primary point of contact for clients facing issues with deployed solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks.    Key Responsibilities  Operations Support:  Resolve issues faced by customers from ongoing operations including UI, localization, sensor calibration, and integration problems.  Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed.  Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement.  CI/CD Deployment:  Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration.  Manage and troubleshoot deployment workflows.  Maintain and improve deployment scripts and automation tools.  Site Deployment and Support:  Help in setting up telemetry for debugging issues  Setup monitoring to prevent issues from occuring.  Continuous Improvement:  Lead deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams.  Create tools to help people do deployments efficiently or debug issues faster.  Provide feedback to development teams to improve product reliability and performance.  Requirements Required Skills and Experience   5+ years of experience in Application Support, Production Support, DevOps, or Robotics System Support.  Experience supporting complex distributed systems in production environments.  Core Technical Skills  Strong programming skills in Python, C++, or similar languages.  Strong experience with Linux environments and command-line tools.  Ability to perform deep system debugging using logs, telemetry, and system metrics using:  Docker / containerized environments  Computer networking fundamentals  Distributed systems troubleshooting  CI/CD pipelines and deployment automation  Monitoring and observability tools  Experience performing root cause analysis (RCA) for production incidents.  Experience with one or more of the following:  ROS / ROS2 based robotic systems  Autonomous Mobile Robots (AMR)  ASRS / Fleet management systems  Localization, navigation, and mapping systems  Sensor integration (LiDAR, cameras, IMU, etc.)  Soft Skills  Strong ownership mindset for production systems  Ability to lead incident investigations and guide junior engineers  Strong cross-team collaboration with engineering, QA, and operations  Proactive approach to system reliability and continuous improvement  Ability to perform effectively during high-impact pro