Job Opportunities API

SDR Leader London/ hybrid | £70-80k fixed + £35-40k OTC Puzzel: The Low-Down 🔍 Puzzel is the leading European provider for cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀 Why we’re proud Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar 2024 CX Awards Winner, ‘ Best Mid-Market Contact Center Platform’ Puzzel was recognised as the 'most innovative European-founded CCaaS provider ' and top 3 globally by Frost & Sullivan in 2023 Best Practices Company of the Year 2023 Consistently high Glassdoor rating Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa , placing 16th overall for work:life balance in 2025! We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness Read more about us here . What you'll do 💻 After a stellar couple of years at Puzzel, our SDR Director is moving overseas which means her role is up for grabs! The SDR Leader will manage a team of 5 SDRs based across multiple European countries. We are looking for a leader of outbound SDR functions with proven success at not only hitting targets, but also identifying potential and developing the team to the best of their ability. We have a mixture of new and more tenured talent in the SDR team who are at different stages of their development, so understanding how best to nurture their development will be important. Core Responsibilities Sales Process Management: Oversee the sales pipeline, ensuring a consistent flow of sales qualified leads and opportunities. Implement effective sales processes and tools to optimize efficiency and productivity. Monitor and report on key sales metrics and KPIs. Team Leadership and Development: Lead, mentor, and motivate the sales development team to achieve individual and team targets. Recruit, train, and develop top sales talent, fostering a culture of continuous improvement. Set clear performance expectations and conduct regular performance reviews. Collaboration: Work closely with Sales and Partner teams, to align account priorities, coordinate outreach strategies, and maximise pipeline generation across direct and partner-led opportunities. Work closely with Marketing to ensure best GTM approach, messaging and value proposition. Partner with GTM Operations and RevOps to optimise lead scoring, intent data usage, and AI-assisted personalisation workflows. Strategic Planning: Develop and implement a strategic sales plan that aligns with Puzzel’s business objectives and revenue goals, that will ensure consistent results in our key ICP verticals. Identify new market opportunities and establish strategies to penetrate key markets and industries. Stay abreast of industry trends, competitive landscape, and customer needs to inform sales strategies and tactics. AI Adoption: Utilise existing AI capabilities to raise the bar on SDR operational efficiency. Your role will be to keep enhancing the existing SDR virtual agent ecosystem via Claude, Gong and Clay. Stay ahead of emerging technologies and identify opportunities for adoption. Must haves 💪 Proven track record of success managing 3-5 SDRs/BDRs Experience managing international/m