Job Opportunities API

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Salesforce Technical Administrator, you’ll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You’ll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams. You’ll also help create automation and operational improvements using Flows, Salesforce configuration, and light technical development support where needed. In addition, you’ll help bring structure and speed to incident response, releases, data quality, and documentation in a fast-moving agile environment. This position reports to our Sr. Director, Enterprise Applications & Integrations, and has the opportunity to be based in our Bengaluru, India Office.  What you’ll do Own advanced Salesforce administration and configuration across page layouts, fields, objects, validation rules, permissions, and sharing models. Build and enhance automation using Record-Triggered Flows, Screen Flows, and Autolaunched Flows to streamline business processes. Support Salesforce CPQ administration, including pricing waterfall logic, price rules, product rules, and advanced approvals. Troubleshoot issues across configuration, CPQ, integrations, pricing, quoting, and data quality to keep the platform running at speed and with accuracy. Resolve production issues and support cases within defined SLAs using structured incident management practices. Partner with developers on more complex requirements and contribute basic Apex, LWC, Visualforce, and SOQL-based solutions for minor enhancements and troubleshooting. Support deployments and release activities using tools such as Copado, including migrating configuration and minor code changes through agile sprint cycles. Maintain strong platform documentation, capture recurring issues and solutions, and apply Salesforce best practices for scalability and maintainability. Contribute to emerging AI-driven process improvements, including Agentforce-related configuration and automation support. Skills you’ll bring A bachelor�