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As a SaaS Support Engineer Intern, you will play a key role in ensuring the smooth running of our services while maintaining  a high level of customer satisfaction . You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features. Your key responsibilities will be: 1. Client Support and Engagement: Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary. Assist the service delivery team with the deployment of assets into the SynaptiQ platform. Understand clients' needs  and  translate these into appropriate technical solutions. Assist with the  helpdesk and ticketing system , performing offsite analysis, and providing guidance in the installation of equipment. 2. Platform Development: Provide input/ideas for  the development and maintenance of the SynaptiQ platform . Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers. Adhere to quality standards to ensure the software meets both technical and customer needs. 3. Testing and Debugging: Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation. Provide detailed reports on bugs and assist in their resolution. 4. Process Improvement: Propose creative solutions to  improve or automate internal tools and processes  and implement solutions. 5. Continuous Learning: Keep abreast of the latest developments in SaaS technologies and platforms. Continually improve your knowledge and skills to contribute more effectively to the team. As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us. Requirements To successfully fill this role, we are looking for someone fitting the following profile: You are enrolled in an  Engineering degree  (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one. You have full proficiency in  English . You have strong  analytical skills  to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc). You have  excellent communication skills , proactive attitude and customer-oriented mindset. You have a  curious mindset , always looking for ways to improve processes and tooling. You are  interested in SaaS products  and ready to deep dive into it. Bonus points for: You have knowledge of French and/or Dutch. You are familiar with  object-based programming  languages (JavaScript, Python, VBA). You have knowledge of  databases and operating systems . You are experienced with MySQL or other relational database management system. Benefits Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a  stimulating  atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services. Furthermore: A  6-month  full-time traineeship. Possibility to permanently join the team  after the completion of your internship. Training  on the job by our experts so you get to know our solution and work in and out Flexibility  in our open-minded company. Home working (2 days per week) An  international  environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities. >> Check-out what Simon has to say about what it