Job Opportunities API

We are seeking an experienced, customer-focused Senior Robotics Operations Engineer to ensure the successful deployment, reliability, and long-term performance of Botsync's autonomous mobile robot (AMR) solutions. You will serve as the primary technical interface for enterprise customers, managing complex robotics operations while acting as a critical bridge between customers, Product, and Engineering teams. This role combines technical troubleshooting, customer success, deployment support, fleet optimization, and continuous product improvement to deliver world-class automation solutions in mission-critical warehouse and manufacturing environments. The key responsibilities include: Act as the primary technical representative for enterprise customers, ensuring exceptional post-deployment support and customer success. Monitor the health, uptime, and utilization of deployed AMR fleets through operational dashboards and proactive monitoring tools. Troubleshoot and resolve complex software, hardware, networking, and robotics-related issues affecting deployed automation systems. Perform detailed root cause analysis across robotics software, embedded systems, sensors, electronics, networking, and deployment configurations. Manage customer escalations with professionalism, ensuring timely communication and effective resolution. Guide customers through technical troubleshooting procedures and enable self-service wherever possible. Configure customer-specific workflows and user interfaces using Botsync's no-code SyncOS™ platform. Optimize robot fleet performance by identifying operational bottlenecks and recommending continuous improvements. Partner closely with Product and Engineering teams to deploy software updates, preventive maintenance, and product enhancements. Identify recurring field issues and provide actionable feedback to Engineering to improve product reliability, scalability, and customer experience. Build automation tools, dashboards, monitoring utilities, and workflows that improve operational efficiency and customer success processes. Maintain detailed documentation of customer interactions, incidents, resolutions, and operational best practices. Collaborate with Robotics, Embedded, Software, Deployment, and Customer Success teams to ensure seamless customer operations. Stay updated with the latest Botsync software releases, robotics technologies, and automation solutions to provide best-in-class customer support. Travel to customer sites when required to support deployments, upgrades, maintenance, and issue resolution.