Job Opportunities API

Opportunity Overview: Cohere’s Service Operations team is responsible for ensuring that our healthcare partners are supported throughout their lifecycle of using the platform. The RN Supervisor, Clinical Operations position is a crucial role in our organization. In this role, you are responsible for coaching, mentoring, evaluating and developing the RN Reviewer team. The RN Supervisor will use established operational tools to ensure all RN staff are meeting or exceeding performance metrics and quality standards established by the leadership team. As an RN Supervisor, you will work closely with the leadership team at Cohere and report to the Director/Manager of Clinical Operations.  You will be responsible for providing daily operational guidance to the RN Reviewers to allow them to meet or exceed operational objectives and metrics.  You will leverage both your creative skills and communication skills to promote a high performing clinical team. The RN Supervisor will be highly organized in order to plan daily operational activities and provide oversight of the RN Reviewer team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. What you’ll do: Oversee the RN Reviewer team including one RN Team Lead Establish a plan for the day and communicate to all staff daily                                            Manage the daily timeliness report and ensure all cases meet expected turnaround times                    Monitor the nurse productivity reports daily and provide feedback to the nurses,       managing performance to ensure consistency                                     Lead weekly team meetings                                                                                                           Capture process efficiency ideas from the team and work with the appropriate stakeholders to recommend and lead changes needed to improve nurse efficiency.                                                                      Meet individually  with all direct reports  on bi-weekly cadence to develop solid work relationships with each team member and to share any performance feedback, positive and constructive.                    Working with the RN Reviewer Leads, track hourly nurse p