Job Opportunities API

Our Mission: Why Lighthouse?  At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.  With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are  Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details 💼 Customer Operations  📍 Spain remote 🕜 Full-Time Remote What you will do As a Retention Specialist, you will help establish Lighthouse’s dedicated retention capability for non-managed accounts, acting as the first line of defense against churn. This is a hands-on operator role: you will handle churn requests, investigate account risks, apply retention playbooks, create recovery plans, and execute scalable outbound interventions that protect recurring revenue. You will combine data, persuasive objection handling, automated workflows, and AI tools to improve win-back outcomes and follow each case through to a clear resolution. Where you will have impact Protect recurring revenue: Turn timely, account-level intervention into stronger renewals, fewer cancellations, and improved win-back outcomes across the non-managed customer segment. Recover customers in distress: Build credible, tailored plans that address the reasons customers intend to leave and give them a clear path back to value. Build a scalable outbound motion: Move beyond reacting to churn requests by combining predictive risk signals, digital campaigns, and targeted human outreach. Strengthen case ownership: Create a reliable end-to-end approach in an area where ownership of non-managed account churn is currently limited. Optimize retention ROI: Use case outcomes and performance insights to refine playbooks, workflows, and Lighthouse’s engagement model over time. Provide account-level intervention: Handle the specific, hands-on work required when general retention campaigns are not enough. Protect larger customer relationships: Lead the response when risks emerge in larger accounts while coordinating closely with the relevant commercial and customer teams. Generate actionable insight: Log churn reasons and identify recurring customer pain points, creating a feedback loop that strengthens lifecycle campaigns, informs product priorities, and helps commercial teams