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About ALSO. We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient. ALSO is looking for a full-time Retail Supervisor to lead day-to-day operations of our retail store in/around Seattle, WA. This is a store-based, customer-facing leadership role that works closely with and reports to the Market Manager to deliver an exceptional in-store customer experience, drive sales performance, and lead a team of Sales Associates. You'll be the anchor of our physical presence—setting the tone on the floor, coaching the sales associate team, and turning walk-in curiosity into loyal ALSO riders. This role is ideal for someone who is a natural leader, operationally sharp, and excited to help build the foundation of ALSO's retail presence in Seattle, WA. What You Will Do Team Leadership & Supervision - Supervise, coach, and schedule Sales Associates to ensure shifts run smoothly and the store is fully staffed - Act as the on-site leader in the Market Manager's absence, making real-time decisions on staffing, customer issues, and daily priorities - Onboard and train new team members on product knowledge, selling techniques, and store procedures - Foster a positive, high-performing team culture rooted in accountability and brand enthusiasm Customer Experience & Sales - Deliver engaging customer experiences on the retail floor including product demos and test rides - Guide customers from initial interest through purchase, educating them on ALSO products and features - Coach associates to convert foot traffic into qualified leads and closed sales - Handle escalated customer concerns with professionalism and support local demo and activation events as needed Retail Store Operations - Oversee daily opening and closing procedures, ensuring the store is clean, organized, and on-brand - Manage inventory tracking, cycle counts, and visual merchandising standards - Keep the demo fleet clean, charged, and customer-ready at all times - Prepare basic sales, inventory, and performance reports for the Market Manager Compliance & Safety - Enforce operational, safety, and compliance processes across the store and demo fleet - Maintain accurate records related to test rides, vehicle handling, and safety protocols Community & Brand Engagement - Act as a local brand ambassador, building authentic relationships with customers and community partners - Share customer feedback and floor insights with the Market Manager to continuously improve the in-store experience What You Will Bring - 3–4 years of retail experience with at least 1 year in a supervisory, keyholder, or team lead role - Positive, proactive attitude with a strong sense of ownership and investment in your team's growth - Strong communication and coaching skills — you can tell a compelling story and close a sale - Proven ability to manage store operations including scheduling, inventory, and opening/closing procedures - Comfortable working weekends and peak hours — you thrive on hitting sales goals in a fast-paced environment - Genuine enthusiasm for cycling, micro-mobility, EVs, or innovative consumer brands - Strong connection to the Seattle community and excitement about engaging locally - Coachable and collaborative — you give and receive feedback well at all levels - Comfortable riding a bike and able to safely operate and demonstrate our vehicles - Must be 21+ with a valid U.S. driver's license, 3+ years of driving experience, and able to pass a background and mot