Job Opportunities API

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About The Role Our Renewals Analysts are responsible for managing a high-volume portfolio of all StarRez customers.  This role will be responsible for managing a  high-volume portfolio of approximately 2,000 College Pads Property Management customer accounts , ensuring timely and successful contract renewals.   This role supports both  auto-renewal accounts , which require proactive communication, reminders, and relationship management, and  manual renewal accounts , which require light sales, retention, and value-based conversations.   This is a  process-driven, high-impact role  that combines operational execution with customer communication. You will leverage  company-provided AI tools and automation systems  to streamline workflows, improve efficiency, and support data-driven decision-making.   This role provides a strong foundation for career growth into  Customer Success, Revenue Operations, or Account Management  roles within StarRez.     Responsibilities: Renewals Management & Execution   Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs   Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing   Execute structured renewal motions for manual accounts, including pricing alignment, contract updates, and retention-focused conversations (no heavy outbound sales prospecting)   Drive to extend term commitments to minimum one year or 18-24 month agreements.   Ensure all renewal contracts are accurate, compliant, and completed on time   Adhere to defined renewal processes, documentation standards, and data accuracy requirements     Customer Communication & Retention   Maintain consistent, proactive communication with customers to reinforce value and ensure smooth renewals   Support renewal conversations with clear, structured value messaging   Identify at-risk accounts using data signals and escalate appropriately to support retention efforts   Utilize AI-assisted tools to draft, personalize, and scale customer communications efficiently   Deliver a consistent and professional customer experience across a high-volume account base     Data, Forecasting & Reporting   Maintain accurate renewal forecasts and pipeline tracking within Salesforce   Use dashboards and AI-supported insights to identify renewal risks, trends, and opportunities   Ensure all customer records, contract details, and activity logs are complete and up to date   Provide regular reporting and updates to leadership on renewal performance     Automation & Process Optimization   Leverage company-provided AI and automation tools to streamline renewal tracking, follow-ups, and reporting   Reduce manual effort by utilizing systems for reminders, data updates, and communication workflows   Identify opportunities to i