Job Opportunities API

TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.  Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities. Duties:   Answer and track incoming calls  Prepare and submit accurate, detailed reports in government systems  Train and onboard new CSRs  Conduct database and open-source research  Route and escalate calls appropriately  Other duties, as assigned  Requirements 5+years experience in a call center  Associates Degree (May be substituted with additional work experience). Proven ability to multitask simultaneously communicating and inputting data  Strong written and verbal communication skills  Proficiency with telephony systems, CRMs, and Microsoft Office Suite.  Experience in handling sensitive information  Benefits TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.