Job Opportunities API

Job Title: Relationship Manager  Reports to: Regional Director  Direct Reports : 0  Full time position Location: Field-based, covering ICBs across London, Kent and Medway  Salary Range: Up to £48,000, plus commission  Close Date:  17th August Kooth PLC are on a mission to use technology as a way to remove any barriers that could prevent someone accessing the mental health support that they need. At Kooth, we create a welcoming space for effective, personalised digital mental health care. Kooth's products are available to over 18 million users in the US and UK, who are able to go online and access effective therapy and wellbeing support by speaking to qualified counsellors to manage their mental health in a safe and anonymous way. Kooth is the longest-established digital mental health provider in the UK, and became the first digital mental health company to list on the London Stock Exchange in 2020, so now is a great time to join and help us support more people towards better mental health. We're looking for a Relationship Manager to hold responsibility for a patch of around 10 existing contracts across ICBs in London, Kent and Medway, retaining and growing this book of business while identifying new opportunities within the region. This is a commercially-minded, consultative role. You'll work closely with Integrated Care Boards (ICBs) to ensure Kooth and Qwell's services are genuinely meeting local priorities for children, young people, and adults—helping to make sure people can access the right mental health support when they need it, whether that's through schools, the NHS, local authorities, employment services, or other community pathways. You won't be "selling" in the traditional sense; you'll be asking insightful questions, understanding gaps in local provision, and demonstrating how Kooth and Qwell can help address those needs. Requirements Essential 2+ years' experience in a Relationship Manager, Account Manager, Customer Success, or similar client-facing role. Good working knowledge of the NHS; experience within healthcare is preferred, but candidates from other industries with transferable experience are welcome to apply. Good working knowledge of PowerPoint and Excel. A positive attitude and high work ethic. Responsibilities Own the retention and renewal of a portfolio of circa 10 existing ICB contracts across London, Kent and Medway. Identify and convert new business opportunities within your patch, supporting Kooth's wider growth targets. Build a clear understanding of each ICB's strategic goals for children and adults mental health, and track how Kooth is performing against them. Work consultatively with commissioners and stakeholders -asking open questions, challenging assumptions, and identifying gaps in local service provision. Understand the wider health and care landscape in your region, including how schools, NHS services and local authorities fit together to support young people and adults. Bring commercial rigour to every conversation -understanding contract value, pricing, and the numbers behind renewal and growth targets. Deliver clear, confident presentations to commissioners and stakeholders. Report accurately and consistently on contract status, pipeline and performance.  NHS Knowledge Strong understanding of the NHS and how it operates, particularly ICBs, commissioners, and local healthcare priorities. Awareness of current healthcare challenges, employment and priorities within local communities.  Relationship Management Build and maintain strong relationships with NHS customers and stakeholders. Retain existing contracts and ensure high levels of customer satisfaction. Act as a trusted partner rather than a salesperson.  Consultative Approach Understand customer needs through effective consultation. Ask insightful, open-ended questions to uncover challenges and service gaps.