Job Opportunities API

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Real Time Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Roles and Responsibilities Generate and distribute daily, weekly, and monthly reports covering staffing, service levels, adherence, and other operational metrics Analyze trends and identify variances in key performance indicators to provide actionable insights Ensure accuracy, integrity, and timeliness of all reports and data outputs Collaborate with Workforce Management and Operations teams to understand and deliver reporting requirements Maintain and enhance reporting frameworks to support evolving business needs Automate recurring reports and processes to improve efficiency and reduce manual effort Develop dashboards and visual reporting tools to improve data accessibility and interpretation Support ad hoc reporting requests and provide data-driven recommendations Monitor data quality and resolve discrepancies through validation and reconciliation processes Document reporting processes and maintain clear guidelines to ensure consistency Assist in continuous improvement initiatives related to reporting and analytics capabilities Engage stakeholders to clarify reporting needs and present insights in a clear, structured manner Requirements At least 6 months of Real Time Analyst/Workforce experience in a BPO setting Excellent verbal and written communication skills Advanced proficiency in MS Excel Strong interpersonal skills Excellent analytical skills Strong problem-solving skills Ability to work well in a team environment. Ability to work independently Willing to work onsite in Shaw Blvd, Mandaluyong Amenable working night shift Benefits What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives