Job Opportunities API

ABOUT JOYFUL HEALTH Building the financial operating system for healthcare — and bringing the joy back to healthcare by fixing the financial chaos behind it. The healthcare payment system is a complex and inefficient maze. Healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems. This financial uncertainty leaves practices struggling to stay afloat while valuable revenue slips through the cracks. Joyful Health is building an AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We spent 10 months working as fractional CFOs for a dozen practices, doing this work side by side with providers as we developed our product. We just announced our $22M Series A led by CRV and world-class investors including the founders of MongoDB & KAYAK. At the center of our model is the RCM Center of Excellence (CoE) — the layer that translates real-world billing complexity into scalable systems. If you’re excited about applying deep RCM expertise to fix a system that is fundamentally broken, we’d love to meet you. THE ROLE We are hiring an RCM Architect to serve as the RCM knowledge layer across the organization. This is a high-leverage, cross-functional role that sits at the intersection of Sales, Customer Success & Operations, and Product & Engineering. You are the person who defines what correct RCM looks like — and ensures the organization is executing toward it. This role is accountable for outcomes, not just artifacts. RCM Architects are not measured by the quality of the document they produce — they are measured by whether the function, project, or account achieves its intended RCM result. You own the outcome. You will be responsible for translating RCM complexity into clear strategy, structured workflows, and actionable insights — ensuring that: - We start customers correctly - We build the right product - We solve the right problems - The organization develops a compounding understanding of RCM patterns and solutions WHAT YOU’LL DO The RCM Architect is the connective tissue between Joyful's RCM expertise and every team that depends on it. On any given day, you might be deep in a customer's denial data identifying the root cause of a revenue leakage pattern, sitting alongside Engineering to validate whether a new agent workflow reflects how billing actually works, or building the SOP that a BPO team will use to execute against a new specialty. This is not a role defined by a single function. You are embedded across Sales, Customer Success, Product, and Operations — not as a support resource, but as the person who sets the standard for what correct RCM looks like and ensures the organization is executing toward it. You own the outcome, not just the deliverable. - Audit claims and drive strategy — Review claims for accuracy of action taken, validate next-best-action decisions, and translate findings into systemic recommendations. You're not fixing one claim; you're identifying the pattern behind it. - Turn denial data into actionable workflows — Translate denial patterns into root causes and resolution pathways. Define standardized recovery strategies, escalation logic, and decision frameworks that hold up against real-world payer behavior. - Codify RCM knowledge at scale — Build and maintain the SOPs, specialty guides, and decision frameworks that allow the organization to execute at a high RCM standard without you in every room. You are building a system, not just answering questions. - Set every new customer up for success — Analyze denial rates, aging, payer mix, and workflow gaps at onboarding. Deliver a data-backed strategic action plan to the RCSM so every account starts with a clear path forward. - Enable the orga