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Position Summary : The Quality Manager position at our West Union, IA manufacturing facility leads plant-wide quality initiatives by ensuring products meet established standards, driving continuous improvement, overseeing quality personnel and processes, and proactively addressing internal and external quality issues to exceed customer expectations. Why Work for CaptiveAire?   Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.   Our primary purpose is to provide fully integrated, sustainable HVAC Systems. Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. Mission: to provide the highest quality products and service to our users at the lowest possible price Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos    What our employees have to say:   I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.   Knowing that the company truly has an owner and leadership team that cares for the employees. At CaptiveAire each employee is more than a number, they are a valued member of a growing and diverse team. The open-door policy at CaptiveAire means that no matter who you are in the company that leadership is open to hear your comments and concerns. This means that your ideas are heard. Not once in my time here at CaptiveAire have I felt like I was anything less than an asset to this company and a valued member of the team We want to stay on the cutting edge and so are constantly sourcing and utilizing the best equipment available. Any position can provide feedback that is listened to and incorporated into processes. Collaboration is key at CaptiveAire and so there is no being “Silo-ed” into one area. CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.   Learn more about CaptiveAire and our products here   Primary Job Responsibilities: Ensure internal and external quality exceeds customers’ expectations Instill a quality-minded culture in all staff with focus on continuous improvements and Kaizen (small change for the better) Oversee the analysis of all internal and external quality issues for their facility to help identify and improve shortfalls Develop and implement QA/QC procedures to mitigate and prevent issues from occurring Investigate plant quality issues and ensure corrective actions are being implemented for any internal or external quality issue Verify products are built to standards set by R&D and as detailed in work instructions Oversee and manage all Quality engineers (QEs), Product Quality inspectors and Quality Techs (QTechs) (approving PTO, assigning bonus points based on defined metrics, maintain adequate staffing, etc.) Assist QEs and QTechs with issues that cannot be resolved through standard mean Schedule and arrange quality training for new employees and annual re-training for existing employees Schedule, perform and analyze quality audits and product reviews Manage Engineering Change Notice (ECN) rollout to plant lines and ensure they are properly implemen