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Quality Assurance Manager Farringdon, London (EC1M) Permanent Hybrid working Toyota Connected Europe (TCEU) is seeking an enthusiastic quality expert to join the engineering management team. As a Toyota affiliate company, the continuous pursuit of quality improvement is of the utmost importance. Candidates for this position must be highly motivated, able to make data-driven decisions, and have strong management and interpersonal skills. This person will interact with a wide variety of individuals, including business stakeholders and IT leadership teams across the global Toyota ecosystem. The Role: This role reports to VP Engineering, and will be responsible for defining, implementing, and continuously improving the company's quality strategy, ensuring that both our services and software solutions consistently meet customer expectations and business objectives. You will act as the voice of quality across the organisation, working closely with engineering, operations, delivery, and customer stakeholders to drive a culture of continuous improvement, operational excellence, and proactive quality management. You will have a dotted reporting line to CEO to enable this cross-functional reach. Finally, the role will also serve as the primary interface between TCEU’s and Toyota Motor Europe’s Quality organisations. Key Responsibilities: Quality Strategy & Leadership Develop and maintain the company's quality strategy, standards, governance, and operating framework. Embed a quality-first culture across all teams and functions. Promote continuous improvement principles inspired by automotive quality methodologies and the Toyota Quality Mindset. Champion structured problem-solving approaches and preventative quality management. Lead the ongoing adoption and reinforcement of quality training programmes, including methodologies such as built-in quality (Ji Kotei Kanketsu) and continuous improvement (Kaizen) practices. Customer & Stakeholder Quality Management Act as the primary quality representative for the business with customer stakeholders. Build and maintain strong relationships with the client's Quality, Operations, and Delivery teams. Lead quality governance meetings, reviews, audits, and improvement initiatives with customer stakeholders. Ensure customer quality requirements are clearly understood, documented, and effectively implemented. Provide transparent reporting on quality performance, risks, trends, and improvement actions. Quality Processes & Performance Management Define, implement, and continuously improve quality processes across software delivery and service operations. Establish and maintain quality metrics and reporting frameworks, including: Defect escape and flow-out measurement. Service quality performance. Quality trend analysis. Corrective and preventive action tracking. Process compliance monitoring. Own Root Cause Analysis (RCA) processes and ensure effective corrective and preventive actions are implemented. Govern countermeasures development and validation to prevent recurrence of issues; ensure lessons learned are translated into sustainable process improvements. Work with Cloud and ITSM teams to monitor service quality, through effective management of Service Level Agreements (SLAs) and Service Level Objectives (SLOs). investigate customer issues, incidents, service failures, and software defects. Lead internal quality reviews and process audits, including preventative initiatives to reduce risk. Software Quality Engineering Partner closely with Engineering and Product teams to embed quality throughout the software development lifecycle. Define and promote modern software quality engineerin