Job Opportunities API

Who We Are We’re a technology-driven financial services company committed to making financial inclusion count for millions of Nigerians. Through innovation and customer-centric solutions, we provide lending, savings, payments, and other financial products that help individuals and businesses thrive. The Position We are seeking an experienced and commercially astute Project Manager to lead the end-to-end implementation of Salesforce CRM across the business. This role will drive the full lifecycle of the Salesforce deployment, including solution design, stakeholder alignment, system integration, implementation, adoption, and optimization. A key focus will be ensuring seamless integration between Salesforce, Rencore, and Mambu to support customer management, loan origination, deposit onboarding, and card product workflows. As the Salesforce Champion, you will work closely with business and technology teams to deliver a platform that drives operational efficiency, customer experience, and business growth. Responsibilities Salesforce Project Delivery Lead full lifecycle Salesforce implementations and enhancements—from requirements gathering and solution design through configuration, integration, testing, data migration, training, go-live, and post-go-live optimization. Develop and manage detailed project plans, timelines, budgets, resource plans, and risk registers using Agile, Waterfall, or hybrid methodologies. Serve as the Salesforce Implementation Champion by building executive sponsorship, driving cross-functional alignment, and promoting user adoption across departments. Work closely with Salesforce architects, developers, administrators, and external implementation partners to deliver high-quality solutions. Facilitate workshops, process mapping, gap analysis, and requirements sessions to translate business needs into effective Salesforce configurations and automations. Lead change management, communication plans, and training programs to maximize user adoption and minimize resistance. Manage project budgets, vendor relationships, and resource allocation to deliver projects on time and within budget. Deliver the Salesforce CRM implementation aligned to business goals across the Loans, Deposits, and Cards business lines. Project Planning & Governance Develop and maintain a comprehensive project plan covering scope, milestones, resource allocation, risk management, and budget tracking. Establish governance structures including steering committee meetings, working groups, and cross-functional status reviews. Monitor and report project health metrics including RAG status, issue logs, dependency maps, and change control. Apply structured project management methodologies appropriate to the implementation context. Systems Integration & Technical Oversight Lead the design and delivery of the Salesforce → Rencore → Mambu integration model. Define data flow specifications, field mapping, and API integration requirements with architects and integration teams. Define and validate condition-based triggers governing when customer information is propagated into Mambu. Oversee data migration, system integrations, and quality assurance activities. Coordinate User Acceptance Testing (UAT), System Integration Testing (SIT), and regression testing cycles. Product Workflow Delivery Oversee Salesforce workflow design and configuration for Loans, Deposits, and Cards product lines. Ensure workflows align with regulatory, compliance, and operational requirements. Support: Loans : Lead capture, credit application intake, document collection stages, underwriting handoff, and disbursement triggers. Deposits : Account opening workflows, customer onboarding journeys, compliance documentation, and activation conditions. Cards : Card application management, eligibility checks, approval workflows, and fulfilment integration. Customer & Lead Data Manag