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Senior Programme Manager / Programme Director (m/f/d) Hybrid, Amsterdam, Rotterdam DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action, Inter Milan, bol.com and Just Eat Takeaway.   JOB PURPOSE We are looking for a Senior Programme Manager / Programme Director. Someone who keeps their head cool, and their projects on fire. You never lose sight of what’s important and bring every project to the next level. In this role, you're capable of perfectly overseeing the opportunities and challenges for our clients. You know how to clearly translate these into an action plan and from there transform any project into a technical success. You’re an effortless communicator, you only need a few words to understand what a client needs. No stakeholder escapes your attention, because your skills in empathy and building a team are unsurpassable. As a potential lead, you challenge a couple of project managers and support them to get the best out of themselves in terms of their professional career and growth, as well as deliverables for the clients.    KEY RESPONSIBILITIES Be the first point of contact for the client because with your communication skills, you easily win their trust. Be an important conversational partner for the client on tactical, operational and strategic level. Facilitate an environment where all team members have everything they need to excel for our clients and reach targets.  Evaluate development of the team members and in collaboration make personal growth plans. Sparring partner for all team members to ensure the quality of our work. Have a cross-functional role that requires a unique combination of business acumen, technical knowledge, project management, communication and leadership skills. Manage budgets. Spot and convert opportunities into new projects Support pitch teams in selling new deals and convincing the client about the added value of DEPT’s way of working. WHAT WE ARE LOOKING FOR 5+ years of experience as a Program Manager (or a similar role) in a digital agency ; Leadership experience and willingness to take responsibility as lead of people; Experience with delivering complex online platforms embedded in the IT landscape from the client, and being able to manage the 3rd parties; An experienced team builder; Understanding the technique behind the online solutions we offer and realize. You also speak the language of Designers and Developers; Experience in working Agile/SCRUM. You also know when NOT to use this method; An awesome planner and organizer, who is very result oriented. High working proficiency in English.   WE OFFER A flexible, hybrid working policy (2 days from the office, depending on location). 24 vacation days per year and the opportunity to work from abroad for 13 weeks a year.  DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. A reputation for doing good. DEPT® has been a Certified B Corp® since 2021