Job Opportunities API

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.   Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:   Grit . We never give up. We don't always know the answer, but we don't give up until we  crack it. Sticking at it makes us stronger. Curiosity . We want to know you, what makes you tick and what it will take to help you grow. Learning . Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed. Grace . The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around. Honesty & Sincerity . Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt. Integrity . Integrity is standing up for what we believe is right and living by our highest values.   Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.   Don’t just take our word for it; experience the growth yourself! If you don’t know where to start, check us out at www.enshored.com . Minimum Requirement Qualifications: At least 2 years of experience in developing and facilitating process training; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Knowledge on training needs analysis. Proficiency with all Microsoft Office and/or Google Suite applications. Demonstrates problem-solving and decision-making skills in dynamic environments. Proven ability to coach or teach and guide the development process of agents. Demonstrates strong written and verbal communication skills; is comfortable delivering presentations to a wide range of audiences. Must be able to work autonomously and balance multiple programs/accounts simultaneously. Trainer Functional Responsibilities Planning and Preparing Prepare materials, resources, and agenda for training delivery. Reviews, evaluates, and modifies (if necessary), the training curriculum.  Training Delivery Provides clear instruction using a variety of techniques and activities. Enforces attendance and adherence of trainees. Maintains a positive learning environment. Evaluates learning and mastery of process/skills. Provides feedback and guidance to trainees.  Enforces company rules and policies. Training Reports Completes daily, weekly, and end of training reports. Tracks and manages performance of the class. Send hand-off/endorsement file to Operations. Needs Analysis Recommends changes to curriculum/activities based on observations during the training delivery. Measures the effectiveness of training using various feedback methods – FGD, interviews, and surveys that will lead to enhancement of training resources/materials.  Partner with QAs to determine the areas of opportunity of trainee’s performance. Evaluates the results of product training to curb undesirable trends or unexpected defici