Job Opportunities API

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. TITLE:  Program Manager REPORTS TO: Project Director LOCATION: Borderplex Region EMPLOYMENT TYPE: Full-Time, Exempt Employee Career Team is looking to hire a Program Manager who will be responsible for the coordination of assigned programs and the management of services within those programs. This role oversees the implementation of policies and procedures, conducts analysis of workforce activities to evaluate compliance, and leads frontline staff to meet or exceed performance goals. Work is performed under the supervision of the Project Director. Your Impact on Career Team's Success:     Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction     Manage and lead project staff to meet or exceed performance goals, including ensuring staff perform thorough, accurate review of all case files with no disallowed costs on eligibility     Use Work-In-Texas reports to analyze and support performance activities     Ensure appropriate action is followed to correct deficiencies     Identify community partnerships, collaborate with other professionals, and maintain partner relationships     Evaluate and understand all performance goals at the beginning of each program year and establish procedures to ensure staff follow all prescribed strategies to impact each performance measure     Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations when scheduled     Identify and address needs for staff training     Welcome and address customer complaints fairly and with good customer service as a guide     Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers     Approach each day and task with a “ZAG” mindset     Other duties and projects as needed This position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely. To Qualify for This Role, You Must Have:     A Bachelor's degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2 to 4 years of proven management skills     Preferred knowledge of workforce development program operations and development     Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring     Top-level project management, organizational, personnel, problem solving, and data analysis skills, with the ability to interact with employees at all levels     Excellent interpersonal skills and both written and oral communication skills     Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment     A Valid Driver's License and adequate vehicle insurance coverage Additional Skills/Knowledge Career Team Would Love for This Role:     Strong computer skills in MS Excel and Google Sheets     Bilingual or multilingual     Experienc