Job Opportunities API

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). As a Program Director you lead the end-to-end success of a large-scale technology services engagement, owning the client relationship, the program strategy, and the health of delivery. You set the direction for a large cross-functional team, build the trust of your client through demonstrated results, and make the decisions needed to keep the program on track. You maintain the strategic perspective required to lead at this level while staying close enough to execution to understand what is actually happening on the ground. This is a remote position that can be done from anywhere. You may be expected to travel occasionally. Responsibilities CLIENT LEADERSHIP Build and Own the Client Relationship: Develop trusted, senior-level relationships with client stakeholders, serving as a credible strategic partner whose guidance and judgment they seek out. Establish Credibility Quickly: Demonstrate value early through clear thinking, consistent follow-through, and sound decision-making that earns the confidence of both client and internal stakeholders. Represent the Program at the Executive Level: Serve as the primary point of contact for all program-level client communications, providing clear and decision-ready updates that reflect an honest view of program health. Navigate Complex Client Dynamics: Maintain awareness of where relationships are healthy and where they are not, and take deliberate action to strengthen the client's confidence in Monks through results. PROGRAM STRATEGY & VISION Define and Drive the Program Direction: Establish a clear program vision and strategic roadmap, ensuring all workstreams and teams are aligned and moving toward outcomes that matter to the client and the business. Own the Program Decisions: Take accountability for the decisions that need to be made at this level, including the difficult ones, without requiring escalation for issues that should be resolved here. Assess and Evolve Ways of Working: Continuously evaluate program structures, team configurations, and delivery practices, and drive the improvements needed to raise the bar on performance and outcomes. Maintain Strategic and Operational Awareness: Stay close enough to execution to understand where risks are forming and where the plan needs to evolve before issues surface at the client level. TEAM & DELIVERY LEADERSHIP Lead a Large, Complex Program: Provide clear direction and accountability across a team of 40 to 50 people spanning multiple disciplines and seniority levels. Maintain Ground-Level Visibility: Engage across all levels of the team to understand what is actually happening on the program, where real blockers exist, and where delivery risk lives. Drive Cross-Functional Alignment: Ensure engineering, product, design, and delivery teams are working toward a shared definition of success with clear ownership at every level. Champion Continuous Improvement: Continuously identify opportunities to raise the bar on delivery quality, team performance, and ways of working, and drive iterative improvements that compound over time. COMMERCIAL MANAGEMENT Understand the Commercial Landscape: Maintain a clear understanding of the account's financial structure, including revenue recognition, margin performance, and forecast accuracy, and flag risks before they become problems. Make Resourcing Decisions That Serve the Program: Assess team fit and performance conti