Job Opportunities API

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com. About This Role:   We’re looking for a full-time Professional Services Software Engineer to join our Professional Services team reporting to the Software Engineer. This role is a hybrid role based out of our Poland location.   In this role, you’ll play a key role in delivering high-impact, customer-facing experiences within Gainsight Professional Services by building and implementing scalable solutions across Skilljar and Community using full-stack development and AI-assisted workflows. This is a great opportunity for someone who thrives in a fast-paced, cross-functional environment and enjoys working with teams like Solutions Architects, Developers, and Product. The ideal candidate brings strong skills in full-stack development, SaaS integrations, and modern front-end technologies.   What You'll Do: - Develop and maintain front-end components for Skilljar and Community custom themes, including layouts, navigation, and reusable UI patterns. - Own the front-end implementation of customer learning sites. You are not expected to create designs from scratch, but must be able to read and interpret Figma files and translate them into pixel-accurate implementations. AI-assisted design generation may be used as part of the workflow. - Implement, test, and deploy code following Gainsight’s GitHub workflow, ensuring accessibility, performance, and security standards. - Collaborate cross-functionally with project managers, solutions engineers, and designers to deliver customer-specific UI requirements. - Support live customer environments by handling pull requests, performing QA, and resolving issues within SLA. Coverage during EMEA daytime hours is expected given the team’s Poland presence. - Integrate front-end logic with APIs, webhooks, and data systems (Salesforce, CRM, SSO, Gainsight) to support end-to-end functionality. This includes configuring MCP-based tool integrations and webhook-driven event pipelines. - Execute and automate data migrations for customers onboarding to or transitioning between platforms (e.g., Northpass to Skilljar). This includes scripting bulk imports, validating data integrity, resolving record conflicts, and building reusable migration tooling to reduce effort on future engagements. - Contribute to a shared component library that drives reuse and lowers delivery cost across Professional Services engagements. - Continuously improve delivery processes, identify repeatable patterns, and document technical learnings. Actively contribute to the team’s AI-enabled delivery initiative, including agentic QA tooling and AI-assisted code generation. This role may require occasional travel (up to 10%) for team meetings, training, or company events.   What We're Looking For: - 2 - 4 years of practical experience with JavaScript/TypeScript, HTML, and CSS with a grasp of OOP principles. Comfort with at least one modern JS framework is expected; the team uses Vue (Skilljar) and React (Community Cloud) depending on the engagement. - Demonstrated, hands-on experience with AI coding tools such as Claude Code, Cursor, or equivalent. Familiarity alone is not sufficient; we expect you to show how you actively use these tools in your workflow. - Strong English communication skills, written and verbal. You will work directly w