Job Opportunities API

Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around — check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role Ravelin is looking for a Product Support Analyst to join a fantastic team where product support meets data science. You will be part of a team conducting the initial investigation into issues raised by clients, as well as training and supporting them to make sure they get the best out of their fraud prevention tools. You are in your element working with people, and can explain complex problems and solutions in a clear and simple way whether over Slack, email, in a client call or when providing training. An adaptable problem solver, you are organised and able to work autonomously and keep track of a variety of tasks. You'll be our first point of contact for our clients and you shall work closely alongside Account Management to prioritise projects and alongside Data Scientists in the Investigations team to solve client queries. You will help to ensure that clients understand their fraud problems, provide solutions and will become an expert in the Ravelin product. This role has several potential directions for development, with opportunities available to gain experience in a variety of areas including data analysis, data science or project management.