Product Reliability (Support) Engineer
AXS
| Company | AXS |
| Category | Engineering |
| Location | Tokyo |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 20 Jan 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (greenhouse) |
Description
AXS Japan GK , of AXS Group, LLC is a subsidiary of AEG and sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 38 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Melbourne, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint.
The Role
AXS is seeking a Product Reliability Engineer to troubleshoot, analyze, and fix known and unknown issues within the company’s various applications and databases.
What Will You Do?
Troubleshoot issues within the applications and databases and creates unique solutions to these issues, with guidance as needed, in responsive to customer’s request.
Work on various data requests for internal or external customers
Create scripts to update or create data as needed
Collaborate with other departments (finance, fraud, security, etc) to help get answers to issues or data needs
Create and update documentation for issues encountered
Coach more junior colleagues in techniques, processes, and responsibilities.
What Will You Bring?
University degree in a computer science or technology field preferred.
Bilingual fluency (Japanese and English)
Experience with database query languages (i.e. SQL)
Experience working with database platforms such as Oracle, SQL Server and PostgreSQL in a production environment
Experience with logging, monitoring and alerting tools and best practices
Experience coding in script languages such as JavaScript, bash, python etc. is preferred
Experience coding in programming languages such as Java or .Net is preferred
Experience working in cloud environments is preferred
Ability to work under pressure and in production environments
Ability to work independently
Ability to prioritize several tasks at once
Proficiency in identifying and diagnosing issues within operating systems
Capacity to create innovative solutions to unique system issues.
Willingness to work in our Tokyo office on a hybrid basis (3 days in office/two days working from home.)
What’s in it for You?
The opportunity to play an integral role in expanding our global footprint
Extraordinary People – we’re not kidding!
Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Opportunities for learning and leveling up through training and education reimbursement.
Location:
Hulic Aoyama 2nd Building, Shibuya A 10-minute walk from Shibuya Station or a 5-minute walk from Omotesando Station
Established: AXS Japan GK in 2020, AXS Group LLC established in 2011, AEG established in 1999
Number of Employees: AXS Japan GK = 21, AXS Group, LLC globally = 900+
More about AXS
AXS , a subsidiary of AEG , sells millions of tickets each year for o
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