Job Opportunities API

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle. Production Operations Engineer  3 – P3  ( ProdOps  / SRE)   Location: Bangalore – Hybrid   Experience: 5–8 years   Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)   About the Role   The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.   Key Responsibilities   Own and manage  Critical and High  production incidents end-to-end.   Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.   Improve MTTR, MTTA, alert quality, and operational stability.   Perform root cause analysis (RCA) and drive corrective actions.   Monitor production systems and proactively detect issues.   Automate operational tasks using Go, Python, Shell, or Perl.   Maintain dashboards, alerts, runbooks, and SOPs.   Handle customer-facing communications during incidents.   Coordinate with Engineering, Product,  CloudOps , and Support teams.   Guide junior engineers and support shift handovers.   Lead  automation initiatives  to reduce toil and manual intervention.    Write and review operational automation using  Go / Python / Shell / Perl .    Act as a technical reviewer for reliability ‑ critical changes.    Influence architecture decisions with  operability and reliability  in mind.    Own and standardize runbooks, SOPs, and disaster recovery processes.   Leadership & Mentorship   Provide technical leadership and mentorship to ProdOps engineers.   Guide shift teams during complex situations.   Support onboarding, training, and upskilling of team members.   Drive operational maturity across the team.     Tech Stack &  Expertise   Required Technologies   Containers & Orchestration:  Docker, Kubernetes, Helm   Cloud Platforms:  AWS / GCP / Azure   Infrastructure as Code:  Terraform   CI/CD:  Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI   Monitoring & Observability:  Prometheus, Grafana, ELK, Datadog, New Relic, Loki   Version Control:  Git, GitHub, GitLab   Scripting:  Go  or  Python  or  Shell  or  Perl   Qualifications   6+ years of experience in  Production Operations, SRE, or Cloud Reliability  roles.   Proven experience leading  major production incidents  in customer ‑ facing systems.   Strong background in  distributed systems, Kubernetes, and cloud environments .