Job Opportunities API

Shape the future of customer experiences at Zip by leading the design of products used by millions of customers. Bring exceptional product design craft, systems thinking and strategic influence to solve complex problems and raise the bar for design excellence across Zip. Hybrid working from our Sydney office. Write your story with a career at Zip Join Zip's Product Design team, where we create intuitive, beautifully crafted experiences that make managing money simpler for millions of customers. Working alongside Product, Engineering and Commercial teams, we combine deep customer insight with outstanding design craft to build products that are trusted, accessible and effortless to use. As Principal Designer, you'll provide design leadership across multiple product domains as a senior individual contributor. Working across multiple squads, you'll influence product strategy, shape design direction and solve some of our most complex customer challenges while mentoring designers through craft leadership and helping evolve Zip's design practice without formal people management responsibilities. At Zip, we're investing in Agentic Commerce by embedding AI into how we build, operate and evolve our products. You'll help shape how Agentic Commerce, AI enabled experiences and emerging technologies are thoughtfully applied and rapidly prototyped to create intelligent, trusted and human centred customer experiences. What you'll own Lead end to end design across complex initiatives spanning multiple product domains, from discovery through to delivery. Create high fidelity visual designs, complex interaction models and rapid prototypes that bring ideas to life and accelerate product delivery. Influence product strategy by translating customer research, experimentation and insights into elegant, intuitive experiences that solve meaningful customer problems. Partner closely with Product and Engineering leaders to balance customer needs, business priorities and technical feasibility, delivering exceptional customer outcomes. Champion design excellence by evolving Zip's design systems, accessibility standards, experience principles and visual quality across the organisation. Lead through a player coach mindset by pairing with designers, facilitating craft reviews, mentoring peers and raising the quality of design through hands on leadership. Influence stakeholders through compelling storytelling, customer insight and strategic thinking to build alignment across disciplines. Explore and apply AI enabled experiences, intelligent automation and emerging interaction patterns where they create meaningful customer value. Contribute to the ongoing evolution of Zip's design culture, ensuring quality, consistency and innovation across every customer touchpoint. What you'll bring to the team Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we'd still love to hear from you. Significant experience leading complex design initiatives for customer facing digital products within fintech, payments, technology or other high scale, customer centred organisations. Deep expertise across product, interaction and visual design, including scalable design systems, accessibility, motion design and exceptional visual craft, with a portfolio that demonstrates elegant solutions to complex customer problems. A player coach mindset with a passion for shaping product strategy while remaining hands on in the tools, mentoring designers and raising design standards through leading by example. Exceptional stakeholder management, communication and storytelling skills, with the ability to influence Product, Engineering and business leaders across multiple disciplines. Curiosity and hands on