Job Opportunities API

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce. Spinnaker Support has an immediate need for a PostgreSQL Technical Solution Architect (TSA) to join our team in the United States. The TSA will possess deep technical expertise across PostgreSQL database technologies, enterprise open-source ecosystems, and associated high availability, performance, migration, and cloud-native architectures. The TSA will engage in critical aspects of database support delivery and solution lifecycle management including technical analysis, architecture design, migration planning, performance optimization, troubleshooting, implementation, customer advisory, team development, and pre-sales support activities. The TSA will act as a trusted advisor to customers and internal teams, providing expert-level architectural guidance for complex PostgreSQL environments across on-premises, hybrid, and cloud deployments. The role requires the ability to manage technical compliance, operational resilience, and best practices throughout all stages of the database lifecycle. This role is fully remote, but must be based in the US.  Experience / Education Requirements Required Bachelor’s Degree or equivalent experience 15+ years of database administration, architecture, or support experience 10+ years hands-on PostgreSQL experience in enterprise environments Strong experience with PostgreSQL performance tuning, HA/DR, replication, backup/recovery, and security Engagement in Postgres Community as contributor or reviewer. Experience with PostgreSQL migrations from Oracle, SQL Server, or other commercial databases Preferred Experience with cloud platforms such as AWS, Azure, or GCP Experience with enterprise PostgreSQL distributions such as EDB, Crunchy Data, or similar PostgreSQL or cloud certifications preferred Essential Functions and Responsibilities This position is considered level 4 help desk support. Must have excellent customer focus and communication, friendly interaction, and a passion to help customers with their software issues. Provide technical expertise required by application support team. Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. Must have ability to work well within a collaborative team environment. Drive customer satisfaction by tracking issues from start to closure. Occasional after hours, weekends and holiday support including participating in on-call rotation. Lead architecture and design discussions for enterprise PostgreSQL solutions  Serve as the technical lead and trusted advisor for complex customer engagements Collaborate with engineering, support, delivery, and sales teams to ensure successful customer outcomes Mentor junior engineers and contribute to team capability development Participate in escalation handling for critical production issues and provide advanced troubleshooting support Identify opportunities for automation, operational efficiency, and process improvement Required Competencies (Knowledge, Skills, and Abilities) Expert-level understanding of PostgreSQL architecture, internals, administration, and ecosystem tooling Strong understanding of replication technologies, clustering, connection pool