Job Opportunities API

ABOUT PLEO Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. ABOUT THE ROLE We're looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand-new function, and you'll be the one shaping it: you'll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and making sure the accounts you touch get the most out of the platform. If you're energised by deep, hands-on problem-solving with real customers, love the idea of building a function from scratch, and want your technical expertise to directly shape how our biggest accounts grow with us, this is the opportunity for you. WHO YOU’LL BE WORKING WITH AND REPORTING TO You'll report to our Solution Engineering leader and join a Solution Engineering team of 7, working closely with CSMs, Account Managers, and the Onboarding team. You'll also partner regularly with Product and Engineering to escalate and close out the technical gaps driving churn risk. WHAT YOU’LL BE DOING As a Pleo Post Sales Solution Engineer, you will: - Conduct tailored product demonstrations, presentations, and workshops. - Develop and deliver technical proposals, RFPs, and API workshops. - Understand customer objectives, technical environment, and accounting needs. - Provide feedback and insights to product and engineering teams. WHAT YOU BRING YOU’LL THRIVE IN THIS ROLE IF YOU HAVE: - 3+ years of experience in a post-sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal-cycle/presales background. - In-depth understanding of B2B SaaS products, APIs and integrations, including hands-on configuration and troubleshooting. - Familiarity with accounting principles & financial workflows. - Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer. - Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously. - A track record of cross-functional work with CS/Support and Product teams, and comfort operating without a fixed playbook in a function that's still being defined. WHY IS THIS ROLE A GOOD FIT FOR YOU This role is a good fit for you if: - You want to make a real technical impact on the accounts that matter most to Pleo's growth, not just through relationship management. - You'd rather go deep on a smaller number of accounts over time than run a high-volume deal pipeline. - You want to build something, this function doesn't have a fixed playbook yet, and you'll help define it. - You enjoy influencing product direction by turning what you learn from accounts into insight the product org can act on. This role is