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Role OVO-View Team: Forecasting & Planning Team Salary banding: £35,000 - £38,000 Experience:  Mid-level Reporting to:  Planning Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Technical. Analysis. Future Top 3 qualities for this role: Technical ability, Great communication, Agility   Where you’ll work: Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.  You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: Working as part of a team building out short, medium and long term forecasts to enable true understanding of resource requirements and costs. This role in a nutshell: You’ll be working as part of the Forecasting and Planning Team within OVO Retail and will be at the heart of enabling the planning for customers for the Ovo business. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives. As part of the Resource Planning Team reporting to the Planning Manager, you'll help to develop world-class plans that challenge the business to keep moving forward and work across our wider function and our Operational stakeholders to deliver our collective goals.  The Planning Analyst is an integral part of the Forecasting & Planning Team with ownership and accountability for the delivery of accurate robust long range to 15 minute planning forecasts and resource plans, supporting the Planning Manager and operations in ensuring resource requirements & staffing solutions are defined to ensure Ovo Energy delivers world class service to its customer base. The Planning Analyst will collaborate to support change initiatives, producing detailed analysis, impact assessments, prognosis and scenario modelling for business transformation, identifying options that mitigating service impacting change. Your key outcomes will be: Accountability for the production of demand forecasts, for voice, email, digital & offline contact mediums along with resource plans to ensure the right level of resource is deployed to deliver service excellence to our customers. To work with operational colleagues and conduct detailed analysis to understand and be able to articulate variances to budgets and forecasts, presenting findings to key stakeholders. Responsibility for tactical intraday forecasts are aligned to the strategic forecasts and are prepared for use for internal resource deployment, and shared with OSP partners for scheduling and planning purposes as per planning cycle requirements. Engage & support business change, undertaking impacts assessments, scenario modelling & performance prognosis to assist with informed decision making  To ensure all output is delivered on time aligning to the monthly planning cycle. Accountability for the day to day management and maintenance of operational supply & demand planning models that deliver targeted business outcomes, providing detailed analysis for variances to planned modelled KPI’s and service level targets. To carefu