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🌍 A Bit About Us We’re Doccla , and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care. We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann. 🚀 Why Join Us? This is your chance to join Doccla at a key stage in our growth . We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast. 🧑‍⚕️ What You’ll Do as a Patient Support Agent Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices Clearly communicate with both clinicians and patients via phone calls and emails Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance Securely and sensitively handle confidential patient data within a highly regulated environment Be a support network for colleagues during challenges and mentor and coach new joiners to the team Share successes, challenges and ideas to ensure our patients remain the focal point of our business ✅ What Experience You’ll Bring to the Team Previous healthcare experience preferred but not essential Previous experience using a CRM/ticketing system Humble, positive and committed attitude Collaborative and reliable team player 💡 What We’re Looking For Excellent verbal and written communication skills Full time availability, working 5 days per week inclusive of rotational evenings, weekends and bank holidays Access to reliable WiFi network able to support clear video calling (the role is remote) Proficient in operating computer systems and related technology Capable of learning new systems and software An individual who enjoys the experience of working in a fast paced and constantly changing environment Training is provided remotely Please note this is a Fixed Term Contract for 6 months - with the potential to extend The salary for this role is £28,000 Pro Rata Per Annum. 🧠 How We Work We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can-do attitude and an action-oriented approach , along with a willingness to learn and grow through open feedback. We’re a hybrid team , with offices in London, Denmark, Germany . Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some of our teams are fully remote , depending on the team and responsibilities. This includes our Engineering, Clinical & Patient Support teams. 🎁 What You’ll Get Annual Leave & Holidays 🌴 25 days annual leave + up to 8 UK bank holidays [this varies depending on the role] 🔄 Option to buy or sell holidays Remote Working 🏡 Flexible remote options 💻 Remote working stipend Financial Benefit