Job Opportunities API

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive patient experience during the registration and admission processes by accurately collecting essential demographic and financial information. 1.          Patient Identification and Documentation: ·          Greet patients and visitors courteously and professionally. ·          Accurately identify patients in the Master Patient Index to reduce erroneous duplicate medical records, maintaining a 98% accuracy rate in medical record creation. ·          Update demographics per legal identification. ·          Verify the information on armbands before placing them on patients. ·          Explain all required documents verbally, obtain signatures appropriately, and document any inability to obtain signatures correctly, including immediate scanning into EMR, per process. ·          Process all ‘unable to sign’ consents per process, including following legal algorithms to research and communicate with patient contacts to obtain appropriate surrogate; escalate to next steps (Care Management) when unable to find surrogate.   2.          Patient Registration and Insurance Verification: ·          Conduct face-to-face interviews to accurately obtain and process patient demographic and financial information, maintaining a minimum accuracy rate of 97% for error-free registrations. ·          Process and act on Real-Time Eligibility (RTE) messages, including adding, terminating, and correcting coverages. ·          Identify all true self-pay patients accurately and forward to Medicaid eligibility and application staff, ensuring only true self-pay patients are screened. ·          Scan all required documents into patient records and place HAR notes on accounts when necessary. ·          Identify and resolve insurance verification issues, informing patients of available options, including financial assistance.   3.          Regulatory Compliance and Customer Service: ·          Ensure all patients receive necessary regulatory information and enter appropriate documentation in the EMR (e.g., HIPAA, Patient Rights Brochure, IMM, NOOS, ABN, etc.). ·          Explain hospital policies, procedures, and financial responsibilities to patients and their families, providing excellent customer service. 4.       Appointment Scheduling: ·          Schedule appointments, surgeries, and other medical procedures according to patient and provider preferences. ·          Verify insurance coverage and obtain pre-authorizations as needed. 5.       Financial Communication: ·          Communicate financial responsibilities to patients and collect funds in accordance with established protocols. ·          Make referrals to Charity Care and Medical Assistance when needed. 6.       Workflow Management: ·          Answer and direct incom