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About CitySwift: CitySwift is the world’s leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025. Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026. At CitySwift, you’ll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift’s growth. Role Overview: As a Partner Manager, you’ll play a pivotal role in delivering value for some of our most important customers. You’ll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations. This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities. Key Responsibilities: Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite Build strong, trusted relationships with customers — from operational leads to senior stakeholders Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery Lead QBRs and regular account reviews with compelling data-led narratives Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department Supporting product development through testing and customer feedback, maximising the customer product experience Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements Qualifications, skills & experience: Experience working within a commercial or franchised bus operation is essential  Strong knowledge of bus scheduling is highly preferred Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal) Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels Project management experience — organised, deadline-driven, and calm under pressure Comfortable with data — able to interpret usage trends, performance dashboards, and ROI metrics Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams Genuine curiosity about transport, sustainability, and the role data can play in improving services Ability to travel periodically for customer meetings, onboarding, and reviews We value, recognise and reward our people: A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises.  Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK. Flexible working w