Job Opportunities API

About Us   SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.  AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.   Position Overview: SharkNinja is the maker of class-leading Shark® vacuums and the innovative line of Ninja® kitchen appliances. As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners.  The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.   The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement.  He / she is an advocate for the customer and customer experience.  Fluent in both English and Spanish.  Key Duties / Responsibilities: •    Process all orders to send to the distribution facility for timely processing and delivery •    Verify inventory availabilities and understand allocation •    Collaborate with logistics: routing orders via EDI or Retailer portals •    Pro-actively open-order files by account indicating current routing issues & actions •    Weekly review of results with department lead and sales teams •    Actively work to achieve on-time delivery metrics (OTIF) •    Escalate issues and identify solutions  •    Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions •    Assist in the review and research of all disputes rejected claims to determine next steps Attributes and Skills:  •    Strong attention to detail and accuracy •    Ability to work autonomously •    Excel skills - intermediate level or above •    Strong problem solving and analytical skills •    Ability to work well under pressure in a fast-paced environment •    Well organized and able to multi-task •    Strong communication skills •    Ability to work well within a team environment •    Focused on the outcome for the team and company Preferred Education and Experience  •    University degree in business, logistics or supply chai