Job Opportunities API

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware. Our Solution Consulting function sits at the heart of how we bring this value proposition to market. We are trusted technical advisors, pre-sales leaders, and commercial thinkers — and the EMEA Solution Consulting Manager is responsible for ensuring our regional team exemplifies all three. This is a senior, dual-mandate role. The Solution Consulting Manager, EMEA is both a people leader and a practicing Solution Architect — personally active in strategic pre-sales engagements while simultaneously leading, developing, and representing the EMEA Solution Architect team. The role carries full accountability for the quality, consistency, and commercial impact of Solution Architecture activity across the EMEA region. It requires someone who can operate credibly at the CxO level in a customer conversation in the morning and coach a Solution Architect through a discovery framework in the afternoon. Critically, this leader serves as the voice of Solution Consulting within EMEA — representing the function’s standards, methodology, and strategic direction to regional sales leadership, and feeding back regional market intelligence to global Solution Consulting leadership. All activity is conducted in close alignment with the Director of Solution Consulting’s global vision and operational priorities. RESPONSIBILITIES People Leadership and Team Development Lead, coach, and develop a regional team of Solution Architects across EMEA, setting clear performance expectations and building individual capability aligned to Spinnaker’s Solution Consulting standards Own hiring, onboarding, and structured ramp for new EMEA Solution Architects, ensuring consistent readiness to operate in Spinnaker’s pre-sales motion from day one. Conduct regular 1:1s, deal reviews, and capability assessments; identify development needs and build targeted coaching plans for each team member Foster a culture of accountability, continuous learning, and high professional standards across the EMEA Solution Consulting team Manage team performance with honesty and constructive rigor, and act as the primary escalation point for people issues within the region Practicing Solution Architect — Personal Deal Engagement Personally lead or co-lead strategic, complex, or senior-level pre-sales engagements across the EMEA region, acting as the most senior technical voice in high-stakes customer conversations Conduct prospect landscape and spend analysis, and develop technically credible, commercially sound third-party support proposals Lead and contribute to RFP, RFI, and RFQ responses for complex EMEA opportunities, ensuring quality, accuracy, and differentiated positioning Build and maintain trusted advisor relationships with CxO-level stakeholders, translating technical complexity into clear business outcomes and compelling financial narratives Serve as an escalation resource for the EMEA Solution Consulting team on deals requiring senior technical or strategic guidance Regional Strategy and Alignment Act as the voice of Solution Consulting in EMEA — representing Solution Consulting methodology, quality standards, and team priorities in regional sales leadership forums Operate in close alignment with the Director of Solution Co